Moe’s Home Collection | Aralco Client since 2005
Our story begins in 1986, when Moe Samieian Sr opened Moe’s as a Fine Rugs and Furniture store in South Granville, Vancouver. Looking to expand the business, Moe’s entered into the wholesale market in 1999 and opened a head office in San Francisco. By the early 2000’s, Sara Samieian and Moe Samieian Jr. joined both their parents after graduating from the University of British Columbia – making Moe’s the family institution it is today.
Since 2009, we have seen exponential growth in both the retail and wholesale divisions of the company. Having recently launched our Licensee Program in 2017, we have seen great success in expanding the Moe’s brand internationally and look forward to more stores opening in the future. In addition to a growing retail division, we have two major USA showrooms in High Point, NC and Las Vegas NV.
Moe’s first became a customer of Aralco in June of 2005, with an installation of Aralco’s POS and Back Office system in the store as well as their consolidation centre in China.
According to Sara Samieian of Moe’s “We had been working with a horrible system for two years and enough was enough! The software lacked functionality and they came out with upgrades almost weekly. When we tried to download these upgrades our system would crash! Their technical support was a disaster; it was difficult to get a support person that knew what they were talking about let alone one that would call you back promptly.”
Once they decided to make a change they asked retail colleagues in the U.S. for recommendations of good software suppliers. Surprisingly, no good suggestions were provided. Sara clarifies, “Either people weren’t happy with what they had installed or they had cobbled together their own in-house systems. Only one or two retailers got back to us saying that they were happy with their POS and back office software provider but we found those solutions to be ridiculously expensive!”
That left Moe’s on their own to find some suitable software packages to consider. They came across Aralco Retail Systems and set up a demonstration.
‘When you’ve worked with a disastrous package you’ve very well equipped to articulate what you MUST have in a new package. We had a long list of requirements of any new system we would consider’ says Sara. ‘Aralco had no problem delivering on every need and even offered features we didn’t know existed.”
“We are delighted with Aralco. Their support and training has been exceptional. They are prompt, professional and we love the fact that they can log onto our systems when necessary to fix problems”.
‘Training staff on the new system was virtually pain free. Aralco offers video training which we found very helpful. We requested that our staff watch the videos and organized one on-site staff training day. After that we were off to the races. Sure, there are the odd questions but I can usually answer them myself.”
When Sara was asked to pick the best feature of Aralco she didn’t hesitate, “The reporting capabilities of Aralco, hands down, is the best feature in my mind. They have lots of standard reports but it’s the ability to create custom reports easily and quickly that really impresses me.”
Sara adds, “We truly believe that your home should be your oasis. A place that reflects your personality and great sense of style. Our promise to you is that we will always take great care in designing products, giving you customer curated collections with simple design for the everyday home.”
Moe’s Home Collection was named Vancouver’s Best Independent Furniture Store for a third consecutive year in 2015 by the readers of Vancouver lifestyle and entertainment newspaper The Georgia Strait.
We encourage you to check out Moe’s Home Collection website at Moeshomes.ca