Aralco Support & Service

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Support & Service Quality

Customer service is a top priority in retail. The same attitude is demanded by our retail clients. We realize this need and have taken all the necessary steps to assure our users of the best service that money can buy, direct from the manufacturer. This means equipping ourselves with the most comprehensive computer systems. All calls go through the call center (over 35 operators) and all POS emergencies are handled 24 hours a day, 7 days a week.

Some of the benefits of our advanced support call handling system are to:

  • Record and track all support calls in order of priority
  • Provide online support to any location in the world
  • Record and respond to recommended program enhancements
  • Provide solutions to client needs

For all emergencies, software support is available during all store hours seven days a week, all year round. Normally support is provided by phone and if required, by computer linkup. Site visits are provided when necessary.