Tracing Inventory Discrepancies
Have you ever run a report, or looked at the quantity on-hand for a product and it doesn’t remotely match what’s on the shelf?
This is a common issue for retailers and quite an easy thing to trace using the Inventory » Inv. Lookup function.
Start up the inventory lookup function, find the product in question, and then double click on the number corresponding to the store under the On Hand column. A window will display with a list of all transactions (sales, returns, receivings, adjustments, transfers, returns to vendor, etc.).
Many times searching through the transactions will reveal a strange transaction that you had not accounted for.
If you require further assistance, please contact our Support Department at 604-980-4199 ext 2., or click on this link to submit a support request.