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Migrating POS to a new workstation

If you don’t feel comfortable migrating the Aralco Point of Sale by yourself, this is available as an add-on service. Please contact the Aralco Help Desk at support@aralco.com for a quote.

It is always a good idea to let our Support Department know in advance in case they have some knowledge of your installation that you should be aware of before proceeding. If you are using an integrated Moneris pin-pad, contact us to acquire the applicable drivers for your version

Click here if you only run the Aralco Back Office and NOT Point of Sale on this workstation.

Follow these steps when migrating your Aralco Point of Sale system to a new workstation:

  1. On the old workstation, within Point of Sale, record the store and register information from the bottom of the Aralco window;
  2. On the old workstation, make a copy of the entire ARALCO directory (check the date on the \ARALCO\POS\DATA\Aralco.mdb file to make sure it is the most current). This workstation should now be retired from service. Starting it up and running the Point of Sale after it has been migrated could cause issues;
  3. Login to Windows on the new workstation as a user with local administrator rights;
  4. Copy the ARALCO directory from step 2 onto the new workstation;
  5. Right click on the ARALCO directory, select Properties » Security, and change the permissions for all users to Full Control;
  6. Set User Account Control to its lowest setting, and disable Smart Screen (Windows 8.x and 10 only);
  7. Within your Anti-Virus / Security Software, add an exception or exclusion for the <drive>\ARALCO folder;
  8. Register the Aralco POS DLL files;
  9. Install any receipt or invoice printers;
  10. If you are using an integrated Moneris pin-pad, install the Aralco provided drivers applicable for the version you are running;
  11. Change into <drive>\ARALCO\POS folder, right click on the ARALCOPOS.EXE program, and select Send to » Desktop (Create shortcut) – feel free to change the name of the shortcut;
  12. If you also run Back Office on this workstation, change into <drive>\ARALCO\BOS folder, right click on the ARALCO.EXE program, and select Send to » Desktop (Create shortcut) – feel free to change the name of the shortcut;
  13. Using a web browser, download the Aralco TeamViewer remote help utility by pointing to http://aralco.com/help. Place the file downloaded onto the desktop so that it is available should an Aralco Support Rep be needed to provide assistance;
  14. From the desktop double click on the AralcoPOS shortcut created in step 8;
  15. If you receive an error, or the AralcoPOS program does not open, right click on the AralcoPOS icon and select Run as administrator. If this works, then you will also need to set the program to always run as administrator (otherwise contact the Aralco Help Desk for assistance). To do this, use Windows File Explorer and navigate to the <drive>\ARALCO\POS folder, right click on ARALCOPOS.EXE, select Properties, click on the Compatability tab, click on Change settings for all users, check the box beside Run this program as an administrator,  and [OK] to save;
  16. Re-register the workstation to the same store and register information gathered in step 1;
  17. Login to the Aralco POS program, click on Setup » Communication Status and make sure the status looks like this:
    Outside of the Internet Access status, if there are red X’s then the workstation is not properly communicating with the Back Office server. If all is well then move onto the next step;
  18. Go to Setup » Hardware » Printer Setup and setup the receipt, invoice, and special form printers;
  19. If applicable, login to the Aralco Back Office program, and ensure that it is functioning properly.

If the Point of Sale or Back Office applications are not operating as expected, please contact the Aralco Support Department at support@aralco.com or (604) 980-4199 ext. 2.

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