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Cannot run end of day

If you try to run the End of Day and you get a message similar to the following:

end shift

That means that there is a transaction which has been put on Hold and needs to be addressed before the End of Day can be run.

To do this:

  1. Go into the Sales/Refund transaction entry screen in Point of Sale on that register;
  2. Select Hold/Recall [F10];
  3. A list of transactions that have been put on hold will be displayed. You select a transaction,  and then complete or void it. Repeating this step for each held transaction on the list until they are all dealt with;
  4. Once the Hold list is empty, you’ll be able to exit the transaction entry screen, and complete the End of Day function.

If you require further assistance, please contact our Support Department at 604-980-4199 ext 2., or click on this link to submit a support request.

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