Obsessions Gift Shops - POS Software System Success Story
Talk about entrepreneurial drive and the will to succeed! Alex Barker and Mark Kenna arrived in Canada from England in 1998 with a vision, a dream and $1500 of seed money. In February of 1998 they started with a small kiosk at Pacific Centre Mall in downtown Vancouver selling unique gift products like funky watches, metal artwork and men’s accessories.
Within 3 months they opened two more kiosks and by June of that year they opened their first full-fledged store on Denman Street. Fast forward to 2006 and you’ll find them with four stores scattered around Downtown Vancouver.
They realized very early that the ledger books and cash registers they were using to manage their operations as a kiosk business would not offer the long term functionality they would need as they expanded. So, in the summer of 1998 they began the search for an appropriate retail package based on some recommendations from other retailers in the community.
The Results
Alex and Mark did their due diligence and found that Aralco's POS software system offered the functionality they needed at a cost they could afford. Moreover, they liked the sense of partnership they felt in dealing with Aralco. Alex clarifies, ‘We felt it was very important to partner with a company that really cared about us and would be willing to help us in our desire to grow and thrive. We weren’t just a quick sale to Aralco. I think that level of trust and partnership is apparent when you consider that 8 years later we are still doing business with them.”
Alex goes on to say “I really like the flexible reporting that the Aralco POS system offers. In the fast-paced retail market you need to understand what products are selling for you and which ones are not. Another key feature is Aralco’s ease-of-use. In the retail industry you are always dealing with staff turnover. It’s a huge benefit that new staff can become competent users of Aralco’s POS software systems very quickly. All in all I think we made a very smart decision 8 years ago and hope to be doing business with Aralco in another 8!”
