How do I change an incorrectly entered payment or tender type after the sale is finished?
NOTE: If an End of Shift has already been run since the transaction occurred, the transaction cannot be reversed.
If a sales transaction is completed with the wrong payment type (debit instead of Visa, MasterCard instead of Amex, etc.) the error can be reversed quite easily by voiding the original transaction, and re-entering it as a new transaction with the correct tender type.
Be aware, however, if the customer wants to make a refund or exchange, and you are using verified returns, you won’t be able to use the original receipt since it has been voided.
If you require further assistance, please contact our Support Department at 604-980-4199 ext 2, or click on this link to submit a support request.