How do I void a POS transaction?
Any transaction since the last End of Shift for the register where the transaction occurred can be cancelled. To do this:
- From the Point of Sale main screen select Transactions » Voice transaction and enter the login credentials for a user with rights to void transactions.
- Enter the transaction number that you want to void.
- A window will appear with a copy of the receipt – select Void or Cancel.
- The next End of Shift report will include the voided transaction information at the bottom.
If you require further assistance please submit a support request through our on-line service, or contact our Help Desk at 604-980-4199 ext. 2.